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Delivery Information | Smartpackaging.direct

Delivery Information

We currently use national couriers to deliver all of our orders across the UK.  Please see the following Delivery Information:

1) We offer FREE next working day delivery for Main Land UK Only only for orders above £50 and a delivery charge of £5.99 for orders below £50.00.

2) If your delivery destination is in the UK but not on the Main Land delivery is usually 2 - 3 working days. 

3) Our daily cut-off time for dispatches is 4.00pm on Monday to Friday.

4) We do not dispatch on Saturday, Sunday or Bank Holidays. So any order made on a Friday before 4pm will be delivered on a Monday unless prior arrangement with our sales team at an additional cost.

5) Our couriers, in order to keep delivery charges at a minimum, will not make deliveries on Bank Holidays.

6) If an order has been despached and the customer chooses to cancel the order they will be liable for any costs incured by the courier company to return the pacrl back to the depot. A charge of £15 will aply to cover the return charges.

7) Non receipt of an order by the customer due to no-one being at the delivery address to receive it and the customer not responding to the “Please get in touch with us card” (which in these circumstances will have been left by the courier and provides the customer with contact details to arrange a mutually convenient time to deliver) will result in the order being shipped back to us and we will incur a return charge. Therefore, should the customer require the order to be re-sent a charge of £15.00 will apply to cover the return charges and additional administration. A refund of the order cost to the customer will not apply under these circumstances.